AML/CTF onboarding technology
A neutral guide to the workflows technology may support when an Australian business provides designated services, and to the commercial opportunity represented by the Onboard name.
Last reviewed: · Editorial owner: Onboard Australia
General editorial information. Onboard is a domain portfolio and does not provide AML/CTF software or advice.
For a reporting entity, onboarding can connect customer information, verification, risk decisions and approval evidence before a designated service begins. The workflow should reflect the entity’s AML/CTF program rather than impose a generic checklist.
AUSTRAC describes customer due diligence as identification, verification and monitoring. Technology can make those activities visible across initial onboarding and later review, while manual investigation remains important for exceptions and judgement.
Evaluation should begin with the organisation’s service, risk and governance needs. Product demonstrations should be tested against realistic customer types and exception cases.
Onboard describes the process directly and works across customer, client, employee and contractor contexts. The matching Australian domain portfolio could give a compliance-technology, identity or professional-services platform a concise category brand.
Illustrative workflow
Illustrative workflow only — not a compliance template. The required process depends on the reporting entity, designated service, customer and risk.
Establish whether the business provides a designated service and what obligations apply.
Translate the business’s program, customer types and risk approach into controlled steps.
Capture information and evidence appropriate to the customer and assessed risk.
Route exceptions, approvals and evidence into an auditable decision.
Support monitoring and updates where the applicable obligations and risk require them.
Sector guides
Client and entity onboarding for accounting services that may fall within designated services.
Matter opening, client identity, entity structures and risk escalation for relevant legal services.
Vendor and purchaser workflows for property-related services that fall within the regime.
Questions
Regulatory statements are linked to current AUSTRAC guidance. Provider facts on the market page link to each provider’s official website.